Privacy Policy

TERMS & CONDITIONS AND PRIVACY NOTICE

Hug A Tree Products (Pty) Ltd trades within the borders of South Africa, and therefore abides by the Consumer Protection Act and is bound to trade within the legal parameters of the South African law.

Description of Goods and/or Services

Hug A Tree Products (Pty) Ltd is an online store in the eco friendly product industry.

Agreement of Sale

An agreement of sale between The Hug A Tree Products (Pty) Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of The Hug A Tree Products (Pty) Ltd.

Payment

Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order.

Hug A Tree Products (Pty) Ltd will not accept your order if payment has not been received.

Our Products

Our products are made from natural materials and therefore might have slight variances in colour, size and shape ECT.

Return and Refunds Policy

The provision of goods and services by Hug A Tree Products (Pty) Ltd is subject to availability. In case of unavailability, Hug A Tree Products (Pty) Ltd will contact you with options.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Hug A Tree Products (Pty) Ltd.

If a product is damaged or broken when you receive it, you must inform Hug A Tree Products (Pty) Ltd within one working day of receiving it.  All products are sold with a 14 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 14 days of receipt with the reason of dissatisfaction. If the product is in its original state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.

If you receive the wrong product you must contact Hug A Tree Products (Pty) Ltd within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one that was actually ordered.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one to two working days.

All orders are dispatched via the Post Office or courier services. A delivery being delayed is not grounds for return or refund. You accept that, in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

It is your responsibility to ensure that your delivery details and information is correct. We cannot be held responsible for incorrect addresses, and will pass on any surcharges passed on by our courier company. If a parcel is returned to us by the Post Office or Courier Company, any further attempts to send the parcel to you will be for your account

Customer Privacy Policy

Hug A Tree Products (Pty) Ltd respects your privacy.  Hug A Tree Products (Pty) Ltd shall take all reasonable steps to protect the personal information of users.  This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us .

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Hug A Tree Products (Pty) Ltd accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Variation

Hug A Tree Products (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Registration and use of the website

Only registered users may order Goods on the Website.

To register as a user, you must provide a unique username and password and provide certain information and personal details to the Hug A Tree Products (Pty) Ltd.  You will need to use your unique username and password to access the Website in order to purchase goods.

You agree and warrant that your username and password shall:

Be used for personal use only; and

Not be disclosed by you to any third party.

You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorized or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

You agree to notify Hug A Tree Products (Pty) Ltd immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

By using the ‘Website’ you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorized Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorized Hug A Tree Products representative.

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